Support
Key Contact Points:
Web
- http://support.surfkitchen.com/surfkitchen/
- Individual logins
- Highly configurable view and components
- support@surfkitchen.com or ops@surfkitchen.com
- Goes to all members of the team
- Entered into helpdesk
Telephone
- UK / Europe: +44 (0) 870 438 7873
- US: +1 866 738 0880
Guaranteed Service Level Agreement (SLA)
SurfKitchen provides customer focused support which can also be used to assist your User Acceptance Testing (UAT) program. Having assisted a number of customers through their UAT, this knowledge can be drawn upon to offer quicker and more efficient testing thus speeding up the time of implementation.
SurfKitchen recognises each customer is unique with individual support requirements. It is for this reason that SurfKitchen offers comprehensive support packages which can be customised to meet your business needs.
SurfKitchen’s support program offers you:
- High quality product support, from fully qualified support engineers
- Tiered Product Support packages : standard = support during office hours, five days per week
- A monthly report on all calls raised by you, including status, progress, and quantity of calls
- Access to call logging software to raise/ track all calls made by you
- A lead support individual that will be responsible for ensuring all your technical issues are dealt with in a timely and professional way, and act as an escalation point if require
